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Returns Policy

Did we mess up?

United Kingdom Returns

In accordance with the UK law, you have 14 days from the dat you receive your goods to decide if you would like to return your items to us for a refund.

If you have changed your mind:

- The items would need to be returned in the same condition that they were sent in, in a resalable condition. 

- he cost of return is the responsibility of the purchaser, not The Tea Homeware.

If there is a manufacturing default:

- Please contact The Tea Homeware with your Order Number and any images that may help us determine the default.

- We will then ask you let us fix this for you. We would have a number of ways to do this, including issuing a new item to be sent to you.

- If we require the defected item to be sent back, we will refund the cost of delivery upon receipt of the item. The cheapest cost method of delivery will be calculated.

Before sending something back:

- Please contact us prior to sending anything back to us, just so we can prepare and/or help fix any issues there may be.

UK Returns Address:

- ​We are currently in the process of gaining a permanent address for returns, for now please contact us.

International Returns

Due to the complex nature of returning items through international boarders, please contact us before sending any items back to us.

If any item is sent back before contact, we will not be liable for any return delivery costs.

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